Position | Customer Service Coordinator

Join our talented team!

[email protected] Inc. has been working in technological solutions for nearly 20 years. It is known as a leader thanks to its technological platform that allows users to manage all operations related to group insurance plans, including sales, plan administration and benefit management.
Its clients manage a premium volume of $350 million. Over the years, it has developed an expertise in data centre management, with over 200 servers for client support, and in information outsourcing in Canada. It also has a strong team of technical experts.

Position

Customer Service Coordinator

Location

Quebec, Montreal or remotely

Status

Regular employee

Goal

To find a bright future in a young, stimulating company, where professional challenges and teamwork will allow you to thrive. As a customer service coordinator, you will take part in the development and maintenance of our innovative insurance solutions by providing an exceptional customer experience.

Main duties

  • Supervising and monitoring our call centre (level 1 and 2)
  • Planning and coordinating ongoing training with clients
  • Planning and coordinating client implementation
  • Following up on certain current projects
  • Visiting clients

Skills required

  • Good communication skills in French and English, both spoken and written
  • Knowledge of desktop tools (Word, Excel, Outlook, PowerPoint)
  • Ability to multi-task with minimal supervision
  • Strong work ethic, reliability and sense of responsibility
  • Focus on service, efficiency and training techniques
  • Knowledge of group insurance in general (essential) and [email protected] systems in particular (major asset)

Features and benefits

  • Competitive salary conditions
  • Group insurance benefits
  • Training and personal development
  • Modern and friendly work environment
  • Work/life balance
  • Possibility to work remotely

To apply

[email protected]
* Dans le présent affichage, les termes employés pour désigner des personnes sont pris au sens générique; ils ont à la fois la valeur d’un féminin et d’un masculin.